Geelong Men’s Counselling Services (Mark Randall, Accredited Mental Health Social Worker) respects your privacy. This policy explains what personal information I collect, why, and how I look after it.
What I collect
- Through this website: your name, email, phone number and anything you write in the contact form.
- As a client: contact details, information about your health and wellbeing, and referral details from your GP, WorkSafe agent or NDIS plan manager where relevant.
Why I collect it
To respond to your enquiry, provide counselling, and process Medicare, WorkSafe or NDIS claims where you’ve asked me to.
How I keep it safe
Any information I hold about you, such as contact details, referral letters, invoices and reports, is kept confidential and stored securely, and only I have access to it.
When information may be shared
I don’t share your information without your consent, except where the law requires or allows it. That includes a serious risk to your safety or someone else’s, a court order or subpoena, or mandatory reporting obligations. With your consent, I may share relevant information with your GP, WorkSafe agent or NDIS plan manager.
This website
The contact form is protected by Google reCAPTCHA, and the map on the Contact page is provided by Google. Google may collect information under its own privacy policy. Messages sent through the form arrive by email. Please don’t include detailed health information in the form.
Accessing or correcting your information
You can ask to see or correct the information I hold about you. Contact me and I’ll respond within 30 days.
Questions or complaints
Contact Mark on 0419 187 475 or through the contact page. If you’re not satisfied with my response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Victorian Health Complaints Commissioner (hcc.vic.gov.au).
Last updated: 30 October 2026